Warranty

LazShades Warranty Policy

At LazShades, we stand behind the quality of every custom-made shade.
Our products are designed for long-lasting performance, and we are committed to providing reliable after-sales support.

1. Warranty Coverage

✔ 1-Year Full Warranty (Free Replacement, Free Shipping)

For 12 months from the date of delivery, LazShades covers all product quality issues, including but not limited to:

  • Motor failure

  • Remote control malfunction

  • Fabric defects

  • Bracket / no-drill tension issues

  • Track / hardware failure

  • Uneven movement or structural problems

During the 1-year warranty period, we provide:

  • Free replacement parts, OR

  • Free full product remake, AND

  • All shipping costs covered by LazShades

You will not pay any fees.

2. After the 1-Year Warranty

After the initial 12-month warranty period, LazShades still provides long-term support.

✔ Free Replacement Parts

If any part fails after one year:

  • We will provide replacement parts for free
    (e.g., motor, remote, fabric, brackets, no-drill components)

✔ Product Remake Option

If the entire product needs to be remade:

  • LazShades will provide a discounted remake

  • Customer only needs to pay the shipping cost

Customer Responsibility After 1 Year:

  • Customer pays shipping fees only

  • All parts remain free of charge

3. What Is Not Covered

The warranty does not apply to:

  • Incorrect measurements provided by the customer

  • Damage caused by improper installation

  • Physical damage caused by pets, children, or accidents

  • Water damage, fire, or environmental damage

  • Unauthorized repairs or modifications

If you are unsure whether your issue is covered, contact us — we always aim to help.

4. How to Submit a Warranty Claim

Please provide:

  1. Your order number and name

  2. Photos or videos showing the issue

  3. A photo of the shipping label (if applicable)

Email: support@lazshades.com

We typically respond within 24 hours.

5. Our Commitment

LazShades is committed to:

  • Fast solutions

  • Free replacements when applicable

  • Minimizing your cost

  • Making sure your shades work perfectly for years

Your satisfaction is our top priority.